The discovery process needs to uncover knowledge in response to the following simple questions

• Who are the users and other stakeholders?
• What tasks will the product be used to achieve?
• Why does the business / user want this product?
• When will the product be delivered?
• Where will the product be used?

The following sections discuss these questions in more detail to ensure the real business and user needs are fully explored

• Users
• Environments
• Scenarios
• Business requirements

The culmination of this discovery process leads to Understanding, to be translated into the requirements detailing how the design team should address the needs.