Overview

A desire to implement inclusive design at a project or product level is often hampered (or stopped) by corporate level issues. In order for genuine and repeatable success to be realised at a project level, there are likely to be a number of implications for the business.

The SPROC (Strategy, Process, Resources, Organisation, and Culture) model considers issues that are key to a business’ ability to deliver inclusive design. It is used here to show how senior-level buy-in and support can affect strategic and organisational change that will ultimately cascade down to change at the tactical/project level.

It is unlikely that one product can fit all, but successful management of a product portfolio can be an excellent means to deliver inclusive design.

The corporate implications will now be elaborated with respect to