The SPROC model
Inclusive design can be encouraged by considering the SPROC (Strategy, Process, Resources, Organisation, and Culture) model. It is a simple way to represent the elements of a business that can have an impact on its ability to implement inclusive design.
Strategy: Does the high-level business strategy support and encourage inclusive design?
Process: Do existing innovation and development processes incorporate inclusive design considerations. If so, do they function well?
Resources: Does the organisation recognise what resources (internal or external) are required to successfully deliver inclusive design?
Organisation: Do organisational structures, reward systems, and metrics encourage the behaviours required for effective implementation of inclusive design?
Culture: Does the combination of organisational structure, staffing, task design and internal brand values provide for the desire and capability to deliver inclusive design?


