The SPROC model

Inclusive design can be encouraged by considering the SPROC (Strategy, Process, Resources, Organisation, and Culture) model. It is a simple way to represent the elements of a business that can have an impact on its ability to implement inclusive design.

Strategy: Does the high-level business strategy support and encourage inclusive design?

Process: Do existing innovation and development processes incorporate inclusive design considerations. If so, do they function well?

Resources: Does the organisation recognise what resources (internal or external) are required to successfully deliver inclusive design?

Organisation: Do organisational structures, reward systems, and metrics encourage the behaviours required for effective implementation of inclusive design?

Culture: Does the combination of organisational structure, staffing, task design and internal brand values provide for the desire and capability to deliver inclusive design?

To implement inclusive design, it is necessary to have a strategy that improves the design process, enables sufficient resources, incentivises the organisation, and promotes the right culture