New for September 2009, the inclusive design toolkit's navigation is now specifically streamlined for screen reading users. The website is deeply hierarchical, with only small amounts of content on any particular page. However, the whole website will read like the pages of a book if you follow the "skip to main content" shortcut, read the page, then follow the "next page" link, then continue to repeat this cycle. Please see the Navigation instructions for further detail.
Welcome to the inclusive design toolkit, which aims to answer three critical questions:
What is inclusive design?
Inclusive design applies an understanding of customer diversity to the design of mainstream products to better satisfy the needs of more people.
Why do inclusive design?
Products that are more inclusive can reach a wider market, improve customer satisfaction and drive business success, especially given the ageing population.
How can inclusive design be implemented?
The delivery of inclusive design critically relies on applying the knowledge of customer diversity to better inform decisions throughout the development process.
The toolkit was commissioned by BT and developed in partnership with the i~design team
What's new?
Feb 10 – Draft content for getting started section now available for review. See the update history for more details.
