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News bulletin Issue 2 (Autumn 2016)

Unilever and Cambridge develop new e-commerce image recommendations

Research by Unilever has found that shoppers often focus on the image in online shopping and may not read the accompanying caption. Yet conventional packshots have some serious shortcomings, particularly when viewed on mobile devices. It can be hard to recognise the brand when scrolling through the images, and it can be impossible to tell a product's size, variant or even type from the image alone. This problem is exacerbated for anyone with any reduction in visual ability.

In partnership with Unilever, the Engineering Design Centre, put together a demo video (on YouTube) illustrating the problems with conventional pack shots and demonstrating the potential in improving these images, turning them into 'mobile ready hero images'. Full recommendations for how to design these images can be found on the e-commerce image recommendations page, together with templates for creating your own images. In particular, we recommend that off-pack communications are used within the image to supplement a pack shot. These are typically coloured stripes and icons that do not overlay the image, as shown opposite.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

screenshot of a video that demonstrates the potential of following the image recommendations

Watch this video to see some of the problems with pack shots and the potential of hero images.

The product type is shown in a stripe to the right of the product image. The stripe colour matches the product variant. The size is shown in a box underneath this stripe. The box colour matches the brand. The typeface Open Sans is used in all callouts. Medium zoom is used on the product image for portrait format personal care products. The product variant is displayed on the pack, not in callouts.

A summary of the recommendations for e-commerce images for use on mobile devices. See full recommendations.

Stora Enso assesses packaging at the Inclusive Design Consortium

Stora Enso's Packaging and Paper divisions have been part of an Inclusive Design Consortium led by the Centre for Business Innovation in the UK, together with the University of Cambridge and other private sector members since 2012.

The consortium provides valuable engagement with big brand owners on Inclusive Design and it is enabling us to enhance the consumer usability of our packaging solutions and further improve our products'

- Duncan Mayes, VP Group R&D & Technology, Stora Enso

The consortium has developed a unique Exclusion Calculator, which estimates the proportion of a population that may have difficulty using a particular product. 'We are currently enhancing the calculator and tailoring it to specific industry needs, such as enhancing the usability of packaging solutions,' says Rob Morland, Director of the Inclusive Design Consortium.

A longer press release about this work can be found on Stora Enso's website.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

Photograph of someone opening a water bottle while wearing Cambridge simulation gloves and glasses

Assessing packaging at the Inclusive Design Consortium. Photo © Rob Morland.

Anglia Ruskin University uses simulation glasses to examine visual fitness to drive

The visual acuity standards that UK drivers have to meet have changed in recent years. Now drivers have to both read a number plate at 20m, and measure at least 6/12 on a test chart. This can confuse some confusion about whether or not someone is fit to drive.

Researchers from Anglia Ruskin University, Cambridge have used the Glasses to examine how the two tests compare. The glasses were used to simulate the visual deficits produced by cataract, which reduces contrast sensitivity as well as high contrast visual acuity. People wore the glasses and then tried both driving vision tests. The study found that simulated cataract is more likely to affect the ability to read a number plate than to meet the test chart standard (Link to paper).

Based on this research, the researchers have produced practical guidance for optometrists on how to advise patients of their visual fitness to drive given the new standards (Link to paper).

This work was conducted by Dr Keziah, Dr Sheila Rae and Maria Foteini Katsou, from the Department of Vision & Hearing Sciences and the Vision & Eye Research Unit, Anglia Ruskin University, Cambridge. For further information please contact Keziah.latham@anglia.ac.uk.

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A car number plate viewed without and with simulation glasses.

Viewing a car number plate with and without simulator glasses. Photo © Joy Deane.

Australian Universal Design Conference discusses 'Why do inclusive design?'

The short answer is that it makes good business sense (as discussed in the Toolkit in Why do inclusive design?). But are economic arguments getting the hearing they deserve?

A panel of four speakers discussed the economics of inclusion at the recent Australian Universal Design Conference. Parliamentarian, The Hon Kelly Vincent, posed the question: what does it cost NOT to include people with disability? She argued that law and policy makers often think of inclusion as an added extra and therefore as a cost burden. This view does not take into account the costs of keeping people dependent on others or on the public purse. She gave several examples of how the cost is shifted to other sections of the budget and therefore hidden.

Ms Ro Coroneos, a representative from a major property developer, outlined the push within the company to embrace more than just compliance with building codes and to go one step further to universal design. In the process they produced a handbook, Design for Dignity (pdf), which is used to educate the company's design professionals.

As a marketing professional, Ms Sally Coddington cannot believe that so many businesses are yet to realise the size of the market. She reasoned that one third of families have a member with a disability. Furthermore, 70% like to socialise with friends and family at least once a week; 40% eat at restaurants and 23% go to retail outlets at least once a week with family and friends. If a business is physically inaccessible or staff attitudes are unhelpful, they will all go elsewhere. As an example of some businesses getting on board with this significant demographic, Ms Coddington highlighted new supermarket trolleys with handles that give you two types of grip to choose from, plus a cup holder.

Public event manager Mr Paul Nunnari explained that, while people with disability are statistically some of the poorest in Australia, not all are penniless, and not all relatives and friends are poor. Vivid Sydney is a winter event that was specifically devised to bring visitors to Sydney in the off season to give a boost to business. Mr Nunnari added that being inclusive of the whole population was essential as people with disability are quick to post failures on social media and business reputations can suffer as a result.

All agreed at the end of the session that economic arguments are still finding difficulty in getting through to the people who have the power to change things.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

The handles on this shopping trolley can be gripped in a vertical or horizontal position

The two types of grip on this shopping trolley provide flexibility of use. Photo © Jane Bringolf.

Manufacturers' Association of Nigeria learn about inclusive product design

In June 2016, Duergo Limited ran a workshop with participants from the Manufacturers Association of Nigeria (MAN). They used the Cambridge Simulation Gloves and Glasses to audit a range of mainstream products. Several presentations provided a good background about the need for inclusive designs. However, the highlight of the workshop was the simulation of capability loss (empathic modelling) with the Cambridge gloves and glasses. This got all the participants thinking and appreciating the relevance of considering capability losses in product designs.

Participants experienced several challenges in carrying out basic tasks while accessing products during the workshop. In particular, packs of noodles and a jar of organic spice were assessed and evaluated. Participants did not enjoy opening the packages with the simulation gloves, as they were unable get a grip when opening the sachet and the seal on the jar. In addition, participants found it difficult to read instructions on products while wearing the simulation glasses. The experiences of these challenges spurred suggestions and recommendations for reengineering.

'  

Now, I see disability in new light'

- Representative from PZ Cussons

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

A participant examining food packaging while wearing simulation gloves and glasses

Opening packaging while wearing the simulation gloves and glasses helped participants to appreciate the importance of considering capability loss in product design. Photo © Durowoju Oluwatobi.

Smallpeice's Biomedical Engineering course engages students with immersion exercises

In August 2016, Designability used the Cambridge Simulation Gloves and Glasses to support a Design and Make class as part of Smallpeice's Biomedical Engineering course. This course is aimed as students aged 15-16 who are interested in pursuing careers around engineering and medicine.

Jess Ridgers and Rob Hanson from Designability set their two groups the open brief of designing a product to promote independence by helping someone living with a disability to carry out an everyday task. On the first day, they used the simulation gloves and glasses to give the students some insight into what it may feel like to live with various health conditions. They did a quick immersion exercise, asking students to try some everyday tasks such as writing, un-doing a jar lid and picking up objects, while wearing the gloves and then again, with the glasses. This allowed them to map out some of the difficulties and opportunities associated with these conditions, helping them to formulate concept designs that may make life easier and promote independence. The students then had a few hours over the following days to develop their concepts, decide upon the best concept and refine it.

One group came up with the concept of a garden trolley, targeted at older users or persons living with limited mobility through conditions such as arthritis. The Garden Buddy would allow a person to garden independently by providing support for mobility, a raised platform with a drawer for storage and all-terrain wheels for easy navigation. The other group came up with the concept of Fire Band, a unique wrist band which would warn a deaf person if there was a fire or carbon monoxide risk nearby by vibrating and setting off a visual cue to 'get out' of the house.

'  

The gloves helped us to understand the difficulties that someone with arthritis may face day-to-day such as reduced grip strength and flexibility in their hands'

- Student on the course

'  

The glasses gave our students insight into what it's like to live with a visual impairment. They each had the opportunity to wear the glasses and try out tasks such as writing. The empathy this task gave the students allowed them to think more from the user's perspective and to consider various types of disability when designing for inclusivity'

- Jess Ridgers

Designability are a national charity who specialise in the design and development of products and technology for people living with various health conditions. Working with people throughout the design process, Designability have a passion for understanding real user needs and translating these into effective design solutions. Please visit www.Designability.org.uk or contact Jess at JessRidgers@designability.org.uk to find out more.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

Students at the workshop trying on simulation glasses

Students using the simulation glasses to help them understand inclusive design issues. Photo © Jessica Ridgers.

News bulletin Issue 1 (Spring 2016)

Cambridge develops new SEE-IT Tool for assessing visual exclusion

SEE-IT stands for Sight Exclusion Estimator - Interactive Tool. This mobile-friendly website enables you to assess the visual clarity of text or graphics that are handheld. It estimates the number of people who would be unable to see such designs comfortably. It can help to identify design improvements, and can estimate how many customers would benefit from the changes.

The beta version of SEE-IT has just been launched by the Inclusive Design Toolkit team. It is freely available at seeit.cedc.tools. We are keen for people to try it out and give us feedback on how they use it and how it could be improved.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

screenshot of the SEE-IT website

The SEE-IT tool is freely available from seeit.cedc.tools.

Inclusive Design Consortium members audit the passenger experience at Heathrow

In November 2015, participants from the Centre for Business Innovation, Inclusive Design Consortium used the Cambridge Simulation Gloves and Glasses to audit the end-to-end passenger experience at London Heathrow Airport's new Terminal 2.

Participants found that the EDC glasses and gloves enabled them to get inside the minds and bodies of older people and experience the environment in a way that wouldn't have been possible otherwise. They gained an understanding of the tasks that could potentially be really challenging for those with poor eyesight and limited movement in their hands.

They also had to deal with baggage and mobility aids (including a walking stick) and these highlighted difficulties when both hands are needed for certain tasks. They looked at the impact of co-occurrence of impairments to sight, hearing, thinking, reach & stretch, dexterity and mobility on key tasks such as check-in, baggage drop and navigating from arrivals to their ongoing surface transport. This led to insights which could be missed by typical Access Audits, which often do not include an assessment of the demands placed on all these human capabilities at the same time.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

Two people wearing simulation gloves and glasses

Auditing the passenger experience at Heathrow. Photo © Rob Morland.

Cambridge helps Unilever optimise their product images for e-commerce

The University of Cambridge, Engineering Design Centre helped Unilever to optimise their product images for e-commerce, especially on mobiles.

The SEE-IT tool was used to identify opportunities to improve the visual clarity of these images, which informed the decisions made in their early-stage development. Dove e-commerce images were among the first to be improved, as shown opposite.

This assessment worked extremely well to communicate how usable our images were, as the percentage exclusion is easy to explain and understand. '

- Unilever global e-commerce director

This work lead to the development of recommendations for the design of e-commerce images in general to make them visually clearer and more suitable for use on mobile devices. These recommendations and templates for developing such images are available on our E-commerce image recommendations page.

During 2016, the majority of Unilever's UK brands launched improved e-commerce images within Asda, Sainsburys, Tesco and Superdrug. In total, thousands of 'mobile-first' images have launched in the UK, USA and 13+ other markets. This case study demonstrates how the SEE-IT tool was agile enough to inform design decisions in real time and justify the improvements commercially. The subsequent sales feedback suggests the shopping experience has been improved for millions of people.

You can follow on this story on @eCommerceULVR. If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

Digitally designed e-commerce images are much clearer than pack shots

The SEE-IT tool helped Unilever assess their e-commerce images and improve their visual clarity on mobiles.

Barclays uses simulation tools to help them become the most inclusive bank

Fiona Morden worked with her client Barclays to improve accessibility for their customers and colleagues. Key to engaging colleagues with the benefits of inclusive design was the use of simulation equipment, such as the Cambridge Simulation Gloves. These helped to build a deeper understanding of the end-user experience.

'  

At Barclays we have set out our ambition to become the most inclusive and accessible bank. Simulation equipment helps us translate our inclusive design principles into practical ideas to create an accessible workplace and service environment.'

- David Caldwell, Barclays IT Accessibility manager

Using the gloves enriched the flow of practical, simple and low-cost ideas to improve products and services as well as the workplace. A rubber grip was added to the giveaway pens used in UK branches, to improve ease of use for customers with reduced dexterity.

Fiona Morden is Director of Morden Solutions (UK) Ltd, who specialise in Diversity, Inclusion and Accessibility. Contact: fiona@mordensolutions.com.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

A display stand at a workshop with simulation gloves and banking related materials.

Feeling life differently at Barclays. Photo © Barclays.

Sheffield Hallam University tests open-ability of food packaging

Sheffield Hallam University conducted a study into the 'openability' experience of packaging with resealable peelable labels. A group of older participants (without any simulators) and a group of younger participants (using the Cambridge Simulation Gloves) took part.

The gloves enabled the younger cohort to experience similar problems to the older cohort, including needing to use their teeth to successfully access the pack. Contact: Alaster Yoxall (A.Yoxall@shu.ac.uk).

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

a person wearing simulator gloves struggles to open packaging and so uses their teeth

Attempting to open food packaging. Photo © Alaster Yoxall.

Include 2015 uses simulation gloves in 3D prototyping workshop

At the Include 2015 conference, a Masterclass led by Dr Eujin Pei and Dr Chris Lim enabled participants to appreciate the use of 3D printing for prototyping. As part of this practical activity, the Cambridge Simulation Gloves provided fantastic insight into the difficulties people have in gripping and holding hot drinks cups, and were instrumental in developing a more inclusive solution.

If you would like to subscribe or contribute to this bulletin, please contact edc-toolkit@eng.cam.ac.uk.

A person holding a device that has been designed to make it easier to hold a cup.

Assessing the inclusivity of cup holders at Include 2015. Photo © Joy Deane.

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